Refund & Returns Policy

At Prime Pharmacy US, customer satisfaction is important to us. We strive to provide quality products and excellent service. Please review our Refund & Returns Policy before placing an order.

Return Eligibility

Returns may be accepted for eligible non-prescription products that are unopened, unused, and in their original packaging within the return period specified by our customer service team.

To qualify for a return, products must:

  • Be unused and unopened.

  • Be returned in their original packaging.

  • Include proof of purchase.

  • Meet all applicable return requirements.

Non-Returnable Items

For safety, legal, and regulatory reasons, certain products are not eligible for return or refund, including:

  • Prescription medications where prohibited by law.

  • Opened or used products.

  • Temperature-sensitive products that have left our control.

  • Personalized or special-order items.

  • Products damaged due to misuse or improper storage after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team promptly after delivery. We will review the issue and, where appropriate, work with you to resolve it.

Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping charges may not be refundable unless required by law or if the error was our responsibility.

Order Cancellations

Orders may only be cancelled before they have entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

If a return is authorized, customers should follow the return instructions provided by our customer support team. Responsibility for return shipping costs will depend on the reason for the return and applicable policies.

Contact Us

If you have questions regarding a return, refund, or your order, please contact our customer support team through the contact information provided on our website.

Prime Pharmacy US is committed to providing quality service while complying with all applicable pharmacy, healthcare, and consumer protection regulations. Our return and refund practices are designed to promote customer satisfaction while protecting product quality and patient safety.